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Customer service built for your logistics Requirements

OnLogistics takes pride in offering exceptional customer service provision and comprehensive order tracking for fulfilment operations.

Our dedicated customer service team is committed to ensuring your satisfaction throughout the entire order fulfilment journey. With their expertise and personalised approach, they are readily available to address any inquiries, provide assistance, and offer timely updates regarding your orders.

Our advanced order tracking system provides real-time visibility into the status and location of your shipments.

Leveraging our technology, we enable you and your customers to monitor the progress of orders from dispatch to final delivery. This transparency enhances customer satisfaction by instilling confidence and trust in the shipping process.

Whether it’s checking the estimated delivery time, verifying package whereabouts, or resolving any potential delivery issues, our robust tracking system ensures seamless and reliable tracking of orders.

What our clients say

- Delighted with the fulfilment support we're receiving from the OnLogistics team - enabling us to focus on the day to day running of the business and growth!
E-Commerce Business Founder

Level up your customer service

At OnLogistics, we pride ourselves on providing exceptional customer service levels that go above and beyond expectations. Our dedicated team is committed to ensuring customer satisfaction at every step of the order fulfilment process. Below are our Customer Service packages.

            Basic Customer Service:

• Responsive Communication: Timely and effective communication with customers, addressing inquiries, providing order updates, and resolving basic issues promptly.

• Order Tracking: Customers can easily track their orders through a user-friendly online portal or receive regular status updates, allowing them to stay informed about the progress of their shipments.

Enhanced Customer Service:

• Dedicated Account Manager: Customers are assigned a dedicated team who serves as their primary point of contact, providing personalised assistance.

• Proactive Order Monitoring: OnLogistics actively monitors orders, detecting and resolving potential issues before they impact customer satisfaction.

Premium Customer Service:

• Comprehensive Support & Customised Reporting: OnLogistics offers dedicated customer support, ensuring assistance is available at particular times. Customers receive detailed reports tailored to their preferences, providing insights into order status, inventory levels, and performance metrics.

• End Customer Support: Our customer service team can deal with enquiries from your end customer, relating to orders and more based on your requirements.