How We Work
Discover the seamless efficiency of our order fulfilment process
Elevate your business and surpass customer expectations with our advanced order fulfilment service. Level the playing field and exceed customer demands with our streamlined process, ensuring swift and accurate order fulfilment. Leave a lasting impression and establish your brand as a leader in customer satisfaction.
PRE-LAUNCH STEPS BEFORE WE START
Evaluating Your Requirements
We begin by assessing your current operation and webshop activity via our online form, enabling us to gather valuable insights and better understand your specific situation.
Pricing Built Around Your Needs
Once we receive the required information, we’ll promptly contact you to schedule a consultation where we’ll transparently assess your situation. Following that, we’ll provide a tailored offer.
Get Integrated & Ready To Go
Collaborate with us to integrate your webshop into our Warehouse Management System, ensuring transparent logistics. We’ll provide a training session for your dashboard covering, booking in, order processing, enhancing efficiency in shipping and returns.

WHAT IS ECOMMERCE FULFILMENT & HOW DOES OUR PROCESS WORK?
Ecommerce fulfilment is vital for successful online businesses. It involves receiving, storing, and shipping products in response to online orders. Our warehouse efficiently handles your products and ensures prompt delivery to either businesses or customers. Outsourcing ecommerce and order fulfilment to specialised third-party logistics (3PL) providers is a cost-effective way to enhance efficiency, reduce expenses, and improve the overall customer experience. Learn about our full process below.

goods in
At the beginning of the order fulfilment process, we ensure a seamless experience by setting you up with an account on our advanced cloud-based system.
This robust system offers you unrestricted access 24/7, allowing you to effortlessly integrate your eCommerce business. Once inside, you have the convenience of adding your products and gaining full visibility into your inventory levels. Moreover, our real-time tracking feature empowers you to stay informed about the status of your orders at all times.
When it comes to receiving your goods, we uphold our commitment to excellence by conducting a thorough scanning process.
Every item is scanned, and we meticulously affix barcodes where necessary. This meticulous approach serves as the foundation for the rest of our streamlined fulfilment process. By adhering to these high standards from the outset, we ensure accuracy and efficiency throughout the entire order fulfilment journey.
RECEIVING YOUR STOCK & iNVENTORY TRANSFER
Our logistics expertise encompasses transport arrangement and inventory transfers between warehouses. With a diverse fleet of vehicles and an extensive transport network, we ensure reliable and stock transfer.
We offer a wide range of vehicles, including small vans to specialised options, to accommodate goods of various sizes and specifications. This enables us to guarantee safe and timely delivery, regardless of the transport requirements.
Our robust transport network spans different regions, facilitating seamless transfers between warehouses. Through optimized routes and cost-effective solutions, we provide reliable transportation and inventory transfer services.
By entrusting us with your logistics needs, you can focus on your core business while we handle transport and inventory transfers. Our expertise ensures efficient operations, enhancing customer satisfaction and contributing to your overall success.

Optimising Goods-In: Perfecting the Process
Our goods-in procedure follows a streamlined three-step process, utilising modern practices for efficiency and accuracy.
Scheduled Goods-In Times
To optimise our operations, we implement scheduled goods-in times. This allows for better planning and allocation of resources, ensuring a smooth flow of incoming goods. By prearranging the arrival of your inventory, we can allocate the necessary personnel and equipment to efficiently process and handle the incoming items. This proactive approach minimises wait times, increases productivity, and expedites the overall goods-in process.
Paperless and Scanned Booking-In
We have embraced a paperless approach to streamline the booking-in process. Upon the arrival of your goods, our team utilises advanced scanning technology to record and document all incoming items. This ensures accurate and real-time tracking of your inventory, eliminating the need for manual paperwork and reducing the chances of errors.
Carefully Placed Stock in Pallet or Pick Bin Locations
Upon receipt and scanning, our team carefully places your stock in designated pallet and or pick locations, optimising space and enabling efficient order fulfilment. Through our paperless and scanned booking-in process and streamlined procedures, we effectively manage inventory, minimise errors, and provide fast, accurate fulfilment.


Storage Solutions: Secure, Tracked and effective
Our fulfilment centre offers comprehensive storage solutions designed to optimise efficiency and enhance your fulfilment operations.
We prioritise the safety and security of your stock, providing a reliable environment for storage, complete with full CCTV and on site security. Through our cloud-based system, we implement a segregation process, enabling real-time tracking and traceability of your items.
To ensure a seamless order fulfilment process, we have established dedicated storage lines for fast-moving, smaller products. This setup enables quick and efficient retrieval, minimising processing times and enhancing overall productivity. For larger inventory, we utilise pallet storage, maximising space utilisation and facilitating organised handling.
We understand the importance of cost-effective solutions. That’s why our pricing model is structured to charge for storage on a weekly basis. With this approach, you only pay for the space you utilise on a regular basis, optimising cost efficiency and allowing for flexibility in managing your inventory.
Adapting to your stock & product portfolio
Our fulfilment centre is equipped with versatile storage solutions, including adjustable pick bins and pallet storage, to cater to a wide range of inventory requirements.
The adjustable pick bin system offers flexibility for storing smaller products. With customisable bin bays, we can precisely tailor the storage space to match the dimensions of your items. This ensures optimal space utilisation and efficient organisation, allowing for easy access and swift retrieval during the fulfilment process.
Whether you have diverse SKU sizes or experience fluctuations in inventory, our adjustable pick bins provide the adaptability and scalability needed to accommodate your inventory needs.


Inventory management
Our inventory management system gives you real-time visibility into your inventory levels. You can easily track your inventory levels, monitor product performance, and make data-driven decisions about your business.

Scalable Storage
Our fulfilment warehouse offers our clients with the opportunity to grow their business. With a scalable infrastructure, we have the flexibility to accommodate expanding inventory volumes and increasing order demands. As your business flourishes, our available storage space ensures that you have the room to expand your product offerings and fulfill growing customer orders.

ORDERS PICKED & pACKED TO PERFECTION
Our advanced fulfilment technology automatically calculates the fastest pick routes for each order, ensuring efficient order picking and swift movement to our dedicated packing desks.
As part of our quality assurance process, we capture photos of each SKU during the Goods In process, providing an additional layer of verification to ensure accurate order fulfilment.
Our dedicated pickers are equipped with specific stock transport media and barcode scanners, scanning each item to ensure accuracy. with a system designed to avoid any discrepancies.
To optimise the dispatch process, our pallet storage areas are strategically located near the dispatch area. This arrangement minimises the distance required to transport heavier products, facilitating faster and more efficient dispatch operations.
Our packing teams are committed to selecting the most cost-effective packaging option for each order. If you have specific packaging requirements, our teams are happy to accommodate them based on your instructions. We aim to provide a comprehensive and customised packing solution that aligns with your preferences and needs.
Packaging customised upon request
Efficient order picking & packing
Optimised pick & pack locations
- Well-connected logistics network
- Efficient Pick & Pack strategies
- Flexible storage methods
- Customised packaging solutions
- Real-time inventory tracking
- Tailored pick and pack locations
- Same-day shipping
- Access to shipping partners
- Cost-effective shipping
- Live order tracking
- Quality control
- Returns reporting
LIVE ORDER TRACKING FOR YOUR CUSTOMERS
Once an order is placed on your online store, the unique tracking link can be sent to your customer via API and can be found in our portal. Through this intuitive platform, you can effortlessly track the real-time progress of their order.
They will receive timely updates on important stages such as picking, packing, labelling, and dispatching. Furthermore, our online portal allows customers to conveniently monitor their tracked shipping services and initiate returns.
By providing this seamless and user-friendly eCommerce experience, we enhance customer satisfaction and foster loyalty, encouraging repeat purchases.

UTilise our cost-effective carrier relationships
Once your orders have been selected and securely packaged, we collaborate with a wide range of renowned parcel carriers, including DPD, Royal Mail, Evri, and DHL to ship your orders.
This volume based partnership empowers us to offer an extensive array of shipping methods to cater to your specific needs but more importantly saving our customers money on shipping costs.
From expedited next-day deliveries and convenient weekend shipping options to the flexibility of late same-day dispatch, we strive to accommodate your requirements. Our commitment to customer satisfaction extends beyond borders, as we efficiently ship your goods to destinations across the globe.
To ensure transparency and peace of mind, our advanced cloud-based system diligently tracks the shipping progress of your items in real-time. This cutting-edge technology empowers your customers to effortlessly monitor the journey of their order, from the moment it leaves our premises to its final destination.

OUR INTEGRATED PARCEL CARRIERS INCLUDE:

Royal Mail
The UK national postal provider

DPD
Largest parcel network in Europe

Evri
Biggest 7-day parcel provider in the UK

DX Network
Courier, mail, and
logistics in the UK

DHL
The largest international delivery service

Parcel Force
Express delivery services in the UK

Exceptional Customer Service and Advanced Order Tracking
OnLogistics takes pride in offering exceptional customer service provision and comprehensive order tracking for fulfilment operations.
Our dedicated customer service team is committed to ensuring your satisfaction throughout the entire order fulfilment journey. With their expertise and personalised approach, they are readily available to address any inquiries, provide assistance, and offer timely updates regarding your orders.
Our advanced order tracking system provides real-time visibility into the status and location of your shipments.
Leveraging our technology, we enable you and your customers to monitor the progress of orders from dispatch to final delivery. This transparency enhances customer satisfaction by instilling confidence and trust in the shipping process.
Whether it’s checking the estimated delivery time, verifying package whereabouts, or resolving any potential delivery issues, our robust tracking system ensures seamless and reliable tracking of orders.
OUr inclusive services
Individual Quotation
We provide a quotation based on your needs and requirements with fair prices.
Flexible Shipping Services
You will benefit from our experience and relationships with trusted carriers rendering lower prices and no extra fees.
Detailed Shipment Reports
Our team can provide detailed shipment reports for our customers to view at any time.
Detailed Inventory Report
Similarly, our WMS reports on inventory levels so our customers are aware of when to restock and how much inventory has been moved.
Customer Support
We provide a level of customer support covering returns and lost orders to ensure your brand image stays strong.

Streamlined Returns Management: Simplifying Refunds and Restocking
At OnLogistics, we prioritise minimising returns by ensuring the accuracy and quality of our deliveries.
However, in the event that a return is necessary, we take prompt action to facilitate a smooth process for both you and your customers. Our goal is to swiftly address any issues, such as damaged items or incorrect deliveries, allowing you to promptly refund your customers and replenish your stock.
To alleviate any concerns and simplify the return process, we provide comprehensive tracking capabilities. This means you and your customers can easily monitor the progress of returns, reducing stress and ensuring transparency throughout the entire journey. Our aim is to alleviate the burden associated with returns, enabling you to focus on providing exceptional service and maintaining customer satisfaction.
Quality Control: Quarantine and Inspection of Returned Products
When it comes to processing returns, we have implemented procedures to ensure that every item goes through a thorough quarantine and quality checking process.
Upon receiving returned products, we carefully quarantine them in a designated area to prevent any potential cross-contamination. This step is crucial in maintaining the integrity of our inventory and safeguarding the quality of our products.
After the quarantine period, our experienced quality control team diligently inspects each item. They meticulously assess the condition and verify that the returned products meet our stringent quality standards. This rigorous inspection allows us to identify any damages, defects, or discrepancies, ensuring that only items in optimal condition are approved for restocking or resale.
By managing the return process and conducting detailed quality checks, we strive to maintain the highest level of customer satisfaction and uphold our commitment to delivering top-notch products.
