Complete reverse commerce and returns management services helping retailers and brands recover value, reduce waste and improve customer satisfaction.
OnLogistics returns management services focus on optimising your returns process so that you’re able to retain as much value as possible where most businesses usually lose 30% to 50%. The returns management process doesn’t need to be treated as a ‘necessary evil’ losing you resources but rather when executed well can be an opportunity for value recovery, and this is what we help you do.
Our team meticulously inspects and grades each returned product to see whether it meets the relevant conditions for resale after which we separate the resellable, repairable and unsellable items. Any products that need refurbishing etc. for resale are handled including repackaging, cleaning / testing where required and if they’re not fit for returning to primary stock, they’re prepared for secondary resale channels.
By extending product lifecycle and minimising costs associated with unsellable inventory OnLogistics helps you improve overall profitability from returns management.
We handle the entire reverse commerce cycle for you and we’ve invested in a dedicated operational area based in Tamworth to house our reverse commerce operations. Our services are supported by a growing team of specialists trained in best practices to maintain the high standards our clients expect.
All returned items are received into our warehousing facility where we log and organise those before inspecting and grading the products to identify any resale opportunities. Wherever possible products are refurbished to maximise resell value and safely stored before they’re resold with both short and long term storage options available.
Before reselling, our team repackages and relabels the products in line with your brand requirements and the relevant channel before they’re progressed to the order fulfilment stage where we pick, pack and ship them to the end customer.
We also manage any customer queries including supporting resale transactions and handling order issues to make sure customer satisfaction is maintained for you throughout the reverse commerce process.
Sustainable practices are shifting from a ‘nice-to-have’ to an absolutely necessary aspect of brand reputation and long-term viability, and this includes returns processes. Sustainability is a core value at OnLogistics and our returns management services are no exception.
Instead of being immediately discarded, returned products are inspected and refurbished wherever this is an option so that their lifecycle is extended as much as possible and they can remain in circulation for longer. Avoiding unnecessary disposal and recovering anything usable means we contribute to reducing landfill waste and support circular economy initiatives.
In addition to being incredibly relevant to your brand image this level of returns logistics support can also help meet consumer expectations and keep up with any sustainable retail strategies that may be part of your environmental goals as a brand.
Once returned goods are booked in all items are organised and assessed. Those suitable for resale are refurbished and repackaged.
The items fit for reselling are matched to the most appropriate reverse commerce channels to maximise sell-through potential.
We effectively process all resale orders and handle the entire fulfilment process including picking, packing and shipment.
Case Study
OnLogistics operates CoremanNet’s UK Selection Station in Birmingham supporting efficient automotive reverse logistics processes. The station in the UK is servicing automotive spare parts wholesalers located in England, Scotland, Wales and Northern Ireland, by collecting cores from the market, identifying them, inspecting, sorting and storing them before sending them to remanufacturers.
By pre-qualifying cores prior to international cross border shipment, with the help from OnLogistics, CoremanNet ensures that only verified, remanufacturable units cross borders.
Let’s discuss how we can help you optimise your operations.
Reverse logistics is what we call the process of moving products and goods from their intended final destination (usually the customer) back through the supply chain to the supplier / manufacturer including the handling of returns, refurbishing, recycling and disposal as appropriate. At OnLogistics we handle all of this for you as we aim to maximise your recovered value from returned products while taking the weight of managing this entire process off your shoulders.
First and foremost managing returns is important to build loyalty and trust with your customer base since if you have a strong process for returns this can be a massive differentiator, especially in e-commerce. In addition, returns are often expensive unless managed well and having an organised procedure to handle those means you’ll be able to reduce overheads having to do with shipping, processing, warehousing, etc.
As part of this service we’re able to provide you with various types of data and insights to help you understand how your returns process works including useful analytics you can use to improve other areas of your business. This includes insights into product return trends for example which can be a massive help when it comes to improving the quality of your products as well as customer feedback analysis.
Definitely, we have the capability to scale our operations alongside your business and support during busier periods as our team has a wealth of experience working with growing brands and retailers and we have the facilities to accommodate this. If you’re looking for more support with your logistics as your business grows, in addition to returns management we’re able to handle every other aspect of your logistics process too as we offer end-to-end fulfilment services, warehousing solutions and a range of value added services.
To make sure you get the best value recovery from your returned products we use pricing strategies based on real-time market data and competitor listings and taking into account the item’s condition, resale velocity and the specific channel used. This is how we aim to achieve maximum recovery while balancing customer value.
